Avalon Hotel Palm Springs Smart Security Camera & Audio Talk-Down System
How End-Point Wireless modernized security for the iconic Avalon Hotel & Bungalows Palm Springs with a comprehensive Rhombus camera system, audio talk-down speakers, and multi-campus integration protecting the luxury boutique hotel's guests and property.
Key Results
- Enhanced guest safety with 22 high-resolution security cameras covering all critical areas across two campuses
- Proactive security through five audio gateway talk-down speaker systems enabling real-time intervention
- Cost-effective deployment reusing existing wiring infrastructure for 18 cameras—minimizing installation disruption and costs
- Unified multi-campus monitoring connecting both Palm Springs locations through cloud-managed Rhombus platform for centralized oversight
- Future-ready infrastructure with scalable cloud platform supporting additional cameras and features as the property expands
Background
Avalon Hotel & Bungalows Palm Springs is an iconic luxury boutique hotel nestled in the heart of downtown Palm Springs. With its Spanish-style studios, suites, and private bungalows set amid manicured grounds featuring three pools, the property has been a Hollywood retreat since the 1930s. The hotel's 72 accommodations across two Palm Springs campuses serve discerning guests seeking privacy, elegance, and sophistication.
As Operations Director Juan Barrera sought to modernize the hotel's aging security infrastructure, End-Point Wireless was selected to design and install a comprehensive camera and audio talk-down system. The project required seamless integration across both properties while maintaining the hotel's aesthetic appeal and minimizing disruption to guest experiences. The solution needed to provide crystal-clear video evidence, enable proactive intervention, and deliver centralized monitoring for security staff.
The Challenge
- Replacing outdated security cameras while preserving the property's historic aesthetic and guest experience
- Protecting multiple high-value areas including guest rooms, pools, dining areas, and parking facilities across two campuses
- Enabling security staff to proactively deter incidents through audio talk-down capabilities
- Integrating two separate campuses into a unified security monitoring platform
- Minimizing installation disruption in an operating luxury hotel environment
- Maximizing existing infrastructure while installing new outdoor cabling where needed
Why Rhombus
End-Point Wireless recommended Rhombus cloud-managed cameras and the Rhombus Relay Core Connector for their superior hospitality features and seamless multi-site integration. Cloud-based architecture eliminates on-premise servers and enables Operations Director Juan Barrera and his team to monitor both campuses from any device. Audio gateway integration allows security personnel to issue warnings through outdoor horn speakers, preventing incidents before they escalate. Flexible camera options provide the right coverage for every area—from wide-angle fisheye cameras for lobbies to compact domes for discreet hallway monitoring. The Rhombus Relay Core Connector enabled integration with existing LTS cameras on the second campus, protecting the customer's prior investment while modernizing overall capabilities.
Campus 1: Complete Security Transformation
Comprehensive Camera Coverage
End-Point Wireless deployed 22 Rhombus cameras strategically positioned throughout the first campus, replacing the outdated system with high-resolution coverage of all critical areas.
- 5 Rhombus bullet cameras providing long-range exterior monitoring of parking areas, perimeters, and approaches
- 4 Rhombus R400 dome cameras offering advanced coverage for high-traffic public spaces and entrances
- 6 Rhombus R200 dome cameras securing hallways, corridors, and secondary gathering areas
- 5 Rhombus R120 mini dome cameras delivering discreet monitoring in intimate spaces
- 1 Rhombus R360 fisheye camera providing 360-degree lobby coverage with dewarping technology
- 1 WiFi camera enabling flexible placement in areas without existing cabling
The installation reused existing wiring for 18 cameras, minimizing costs and disruption, while End-Point Wireless ran new outdoor-rated CAT6 cabling for three additional strategic positions.
Audio Talk-Down System
Five audio gateways paired with outdoor horn speakers enable security personnel to issue verbal warnings and instructions across the property—deterring trespassing, preventing policy violations, and enhancing guest safety.
- Real-time communication allows security staff to address incidents immediately
- Strategic speaker placement covers pools, parking areas, and property perimeters
- Professional-grade audio ensures clear communication even in outdoor environments
- New dedicated cabling installed for all five audio gateway positions
Campus 2: Integration & Enhancement
Hybrid Camera System
The second campus required a strategic approach—replacing five aging LTS cameras while integrating them into the unified Rhombus management platform through the Relay Core Connector.
- 5 LTS 8-megapixel dome IP cameras installed with existing wiring reused for cost efficiency
- Rhombus Relay Core Connector bridging the LTS cameras into the Rhombus cloud platform
- 1 audio gateway with outdoor speaker extending talk-down capabilities to the second location
- New cabling installation for the audio gateway system
This hybrid approach protected Avalon's existing camera investment while delivering unified cloud management and ensuring both properties operate as a single integrated security ecosystem.
Unified Cloud Management
Operations Director Juan Barrera and his security team manage all 27 cameras, six audio gateways, and both campuses through Rhombus's intuitive Command platform—accessible from any device, anywhere.
- Single dashboard for monitoring both Palm Springs properties simultaneously
- Mobile app access enables security oversight from smartphones and tablets
- Instant playback with intelligent search finding specific events in seconds
- Audio integration allowing talk-down activation directly from the camera interface
- Cloud storage with automatic backup ensuring footage is never lost
Security & Operational Outcomes
- Comprehensive property coverage with 27 cameras monitoring all critical areas across both campuses
- Proactive incident prevention through six strategically positioned audio talk-down speakers
- Enhanced guest safety with real-time monitoring and immediate security response capabilities
- Operational efficiency through centralized management eliminating the need for multiple monitoring systems
- Minimal guest disruption achieved by reusing existing infrastructure and coordinating installations during off-peak hours
- Cost-effective deployment leveraging 18 existing cable runs and integrating existing LTS cameras
Looking Ahead
With the security infrastructure successfully modernized across both campuses, Avalon Hotel Palm Springs has positioned itself for future expansion. The scalable Rhombus cloud platform enables seamless addition of cameras, access control integration for guest room doors, and enhanced analytics capabilities as the property's needs evolve. End-Point Wireless continues serving as Avalon's trusted security partner, providing ongoing support and consultation for optimizing their integrated safety systems. The hotel's investment in cutting-edge security technology reinforces its commitment to providing guests with the sophisticated, secure retreat experience that has defined the property since the 1930s.
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